KM Measures

There are many established and emerging KM measures. Three very good sources of further measures are:

1. APQC The American Productivity and Quality Centre published works on KM Measures

2. BSI The British Standards Institute, KMS/1 Knowledge Management published KM measures

3. Sveiby Karl Eric Sveiby published KM measures

The following six measurement tools, all contained in the Directory of KM Proccesses, Methods and tools, are designed to identify and determine the overall perspective, current status and potential for improvement in effective KM.

The Knowledge Orientation Matrix

This web based survey can be used to assess the current and continuing perceptions of KM in the organisation at all levels.

The KM Maturity Model

This tool can be used to assess the current effectiveness of individuals, teams and entire organisations, and potential for improvement in implementing the 9 step KM process.

Number of new learnings and ideas

It is valuable to measure the number of formally captured new learnings, ideas and insights that are occuring in the organisation

Number of new knowledge nominations

It is valuable to measure the number of new knowledge nominations that have been approved by the knowledge base owners

Number of Knowledge Base accesses

This measure will indicate how effectively people are actually accessing and applying the best knowledge available to the organisation.

Levels of Knowledge Competence

This measure will identify the levels and rate of development of knowledge working competencies

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