Knowledge Management Assessment





Knowledge Management Assessment

If you would like to make an initial assessment of your organisation and/or teams orientation and readiness for knowledge management, please take around 15 minutes to complete the simple multi-choice questionairre below.





This Knowledge Management Assessment is is a simple web based knowledge survey tool to assess the knowledge orientation of an organisation and provide an indicator of how advanced an organisation is in understanding and implementing knowledge management.

As per the figure above, there are three distinct stages in the knowledge management journey of an organisation. To use the mountaineering metaphor

- still at the base camp

- knowledge aware and

- knowledge leveraging.

Each stage has its own characteristics and resource requirements.

The web based survey poses some questions to assess where your team or organisation might be positioned in this model and where it should focus.

Initially, we provided a totally free service to calculate the results and to send you a short report. To our very pleasant surprise, many people from all around the world started to request this service, increasingly over the years, ranging from large multi-national organizations to small enterprises to entire classrooms of students on a KM project.

This overwhelmed us. So we now provide three options for you:

1, A totally free 'self assessment' scoring that you can perform in about 15 minutes yourself, immediately. To do this:

a) complete the questionaire online

b) print a copy of your completed questionaire

c) follow the self assessment scoring instructions below


To conduct a 'self-assessment' of your results, after completing the questionairre, click here

2. We can conduct the assessment for you, if you prefer, and provide you with a short report, within 24 hrs by email, for a fee of US$10. To do this:

a)complete the questionaire online

b) click 'submit' at the end which sends the questionaire to us, and includes your email address

c) order the assessment service for US$10 here

d) we will send you the results to your email provided

3.If you are an organization that is seeking a wider internal assessment survey online, please provide us with brief details of your requirements and we will contact you by email to discuss your needs.

Click here for Organizational assessment enquiry

Knowledge Management Orientation Survey

Please note that all fields followed by an asterisk must be filled in.
First Name*
Last Name*
E-Mail Address*
Web Site URL
Country*
Organisation
Position
Industry Sector*
If 'Other' please specify
Q1. People at all levels in the organisation have a general understanding of the concept of 'knowledge management'*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q2. People at all levels recognise knowledge as a key resource*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q3. People in the organisation are aware of the need to proactively manage knowledge*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q4. There is a board level representation for KM*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q5. Top management in the organisation are committed to knowledge management*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q6. Top management recognises KM as an important part of the business strategy*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q7. Recording and sharing knowledge is routine and second nature*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q8. Failure is seen as an opportunity to learn*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q9. Change is accepted as part of working life*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q10. All employees are co-operative and helpful when asked for some information or advice*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q11. Knowledge sharing is seen as strength and knowledge hoarding as a weakness*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q12. Intellectual assets are recognised and valued*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q13. There is a senior level on going review of the effectiveness of knowledge management to the whole company*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q14. Knowledge is considered to be the key strategic asset*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q15. Good knowledge management behaviour like sharing and reusing knowledge is actively promoted on a day to day basis*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q16. Bad knowledge management behaviour is actively discouraged*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q17. Individuals are visibly rewarded for knowledge sharing and reuse*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q18. Knowledge management is a vital part of the business strategy*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q19. There is a vision for how KM should integrate into the business*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q20. There are defined responsibilities and budget for KM initiatives*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q21. There is a clear ownership of KM initiatives either by business units or by the whole business*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q22. The organisation hones its skills for generating, aquiring and applying knowledge by learning from other organisation's learning processes*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q23. The organisation systematically asssesses its future knowledge requirements and executes plans to meet them*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q24. Key knowledge assets such as customer knowledge is are identified, preserved and maintained*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q25. Effective cataloguing and archiving procedures are in place for document management (not necessarily electronic)*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q26. Intellectual assets are legally protected*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q27. Training and development programs in knowledge management behaviour are undertaken from point of recruitment *
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q28. There is hardly any duplication of effort in the organisation*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q29. In the day-to-day work, it is easy to find the right information*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q30. When a team completes a task, it distils and documents what it has learned*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q31. There are specific roles and responsibilities for knowledge management activities in the organisation*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q32. Formal networks exist to facilitate dissemination of knowledge*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q33. Internal staff rotation is actively encouraged to spread best practices and ideas*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q34. Technology is a key enabler in ensuring that the right information is available to the right people at the right time*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q35. There are systems in place to facilitate effective communication across boundaries and in time zones*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q36. Information retrieval is effective*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q37. There are complete IT security procedures in place (backup, recovery etc)*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q38. Individuals are committed to continual improvement and are constantly generating new ideas within the organisational context*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q39. Resources are committed for ongoing training and development of individuals*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q40. The teams in the organisation are effective, self managed teams composed of individuals capable of learning from each other*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q41. There is a good team intra-communication and sharing of knowledge*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q42. Virtual or remote teams are supported effectively in terms of access to networks or knowledge*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q43. Multi-disciplinary teams are effectively formed and managed*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q44. There is participative goal setting, measurement and feedback*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q45. Technology is shared with clients and suppliers where appropriate to enhance relationships*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)
Q46. Ideas for alliances and joint ventures are constantly reviewed and acted on when necessary*
Not applicable
To a degree (or less than a third - 33.3%)
To a stronger degree (or 33.3% - 66.6%)
Very strong or 66.6% - 100%)