Definition of Knowledge Management
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Definition of Knowledge Management
There are several different, and sometimes quite confusing statements that claim to be a definition of Knowledge Management' and there are different perspectives on what Knowledge Management is. For example:
▪ KM is about systems and technologies
▪ KM is about people and learning organisations
▪ KM is about processes, methods and techniques
▪ KM is about managing knowledge assets
▪ KM is a holistic initiative across the entire organisation
▪ KM is not a discipline, as such, and should be an integral part of every knowledge workers daily responsibilities
What is most important, is for you to have your own definition of Knowledge Management; what KM is to you and your organisation. What is even more important is that you and your colleagues have a 'common shared understanding' of what KM means for you all.
To help you get started, we have included immediately below a few definitions of what KM means to some organisations. We suggest you consider them, together with any other definitions you may have, and see if there are any words or phrases that particularly 'resonate' with what you are trying to do. This will help you formulate your own definition of knowledge management.
At the end of this page, we invite you to share with us all, any definitions you have discovered and/or formulated. We can then all comment and rate the usefulness of each definition as we wish. This then provides us, at the bottom of this page, with a list of KM Definitions, listed in highest rated/ranked order, to help us even further. So please share your definitions and/or any comments or rating to definitions.
Some well known KM Definitions
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"If only HP knew what it knows it would make three times more profit tomorrow"
Lew Platt, ex CEO Hewlett Packard
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"Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and systematically create, share and apply knowledge, to better achieve their objectives"
Ron Young, CEO/CKO Knowledge Associates International
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"Most activities or tasks are not one-time events. Whether its drilling a well or conducting a transaction at a service station, we do the same things repeatedly. Our philosophy is fairly simple: every time we do something again, we should do it better than the last time".
Sir John Steely Browne, BP,
Harvard Business Review, 1997.
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"The capabilities by which
communities within an organisation
capture the knowledge that is critical to
them, constantly improve it and make
it available in the most effective
manner to those who need it, so
that they can exploit it creatively to add
value as a normal part of their work"
GlaxoSmithKline
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"Knowledge management will deliver outstanding collaboration and partnership working. It will ensure the region maximizes the value of its information and knowledge assets and it will help its citizens to use their creativity and skills better, leading to improved effectiveness and greater innovation".
West Midlands Regional Observatory, UK
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"We recognise that our most important asset is people and their knowledge. We understand Knowledge Management (KM) as the cultivation of an environment within which people are willing to share, learn and collaborate together leading to improvement".
Care Services Improvement Partnership (CSIP)
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"Knowledge Management ('KM') comprises a range of practices used by organisations to identify, create, represent, and distribute knowledge. It has been an established discipline since 1995 with a body of university courses and both professional and academic journals dedicated to it. Many large companies have resources dedicated to Knowledge Management, often as a part of 'Information Technology' or 'Human Resource Management' departments. Knowledge Management is a multi-billion dollar world wide market.
Knowledge Management programs are typically tied to organisational objectives such as improved performance, competitive advantage innovation, lessons learnt transfer (for example between projects) and the general development of collaborative practices. Knowledge Management is frequently linked to the idea of the learning organisation although neither practice encompasses the other. Knowledge Management may be distinguished from Organisational Learning by a greater focus on specific knowledge assets and the development and cultivation of the channels through which knowledge flows"
Wikipedia
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What Other Visitors Have Said
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Knowledge Associates International KM Definition
    
"Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and systematically create, share and apply ...
Hewlett Packard KM Definition
    
"If only HP knew what it knows it would make three times more profit tomorrow"
Lew Platt, ex CEO Hewlett Packard
Wikipedia KM Definition
    
"Knowledge Management ('KM') comprises a range of practices used by organisations to identify, create, represent, and distribute knowledge. It has been ...
GlaxoSmithKline KM Definition
    
"The capabilities by which communities within an organisation capture the knowledge that is critical to them, constantly improve it and make it available ...
Knowledge Management is Organization Performance
   
Knowledge Management is an activity of organization performance including decision making, processes and methods of organizational learning, incorporating ...
KM Definitions from Karl Wiig
   
Knowledge is the foundation of the whole enterprise
Knowledge Management must make the enterprise intelligent-acting
The best knowledge must be embedded ...
KM & Customer Centricity
  
KM is a customer centric activity where all actions are diverted toward acquisition of knowledge assets, their conversion and application into meaningful ...
Knowledge Management System
Not rated yet
A system that provides the user with the explicit information required, in exactly the form required, at precisely the time the user needs it.
Care Services Improvement Partnership KM Definition
Not rated yet
"We recognise that our most important asset is people and their knowledge. We understand Knowledge Management (KM) as the cultivation of an environment ...
West Midlands Regional Observatory KM Definition
Not rated yet
"Knowledge management will deliver outstanding collaboration and partnership working. It will ensure the region maximizes the value of its information ...
KM as bridge building
Not rated yet
KM is finding avenues of collaboration and building on it (not "them", the noun, but "it", the verb).
Knowledge Management
Not rated yet
Knowledge Management is a managing process to improve idea from sharing body and a way to improve your quality of materials which will fully satisfy the ...
BP KM Definition
Not rated yet
"Most activities or tasks are not one-time events. Whether its drilling a well or conducting a transaction at a service station, we do the same things ...

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