by Dave Gardiner
I am a KM Practioner accredited in the Knowledge Associates Knowledge Management Consulting Methodology (1999-2004). I spend a lot of my week helping businesses clarify the important factors which will help them achieve their business goals including how to best manage and develop people (staff, partners, clients and suppliers), help them understand what makes their company important to clients so they know where to focus their efforts (assets in product, process, service, specialisation, etc.) and help them define strategy and better use technology to improve the management of these assets and fundementally improve their performance.
With many organisations the term 'Knowledge Management' is misunderstood. To some it is just better information management, others it is the ability to have improved search and find capability and to some it is seen as a costly luxury which delivers little tangible return. None of them are wrong...but their judgement, given better understanding and education, could dramatically change their company's success.
The KM methodology suggests that by developing knowledge centric activities into everyday processes the impact can be remarkable. I have worked first hand on projects where doubters and sceptics become champions and leaders.
I would be happy to discuss further the what, why, how, who and tools and techniques with anyone who would like to do similar.
I am currently engaged with a number of companies (all in different market sectors) including 3 multi billion dollar companies who are discussing business improvement in response to economic and global pressures. All have progressed with tools, techniques and ideas from my KM background - but none have mentioned KM at any time as they just see it as common sense ways of improving their business operations; stealth KM practitioning:-)