GlaxoSmithKline KM Definition

by Ron Young
(Cambridge UK & Alaigne France)

"The capabilities by which communities within an organisation capture the knowledge that is critical to them, constantly improve it and make it available in the most effective manner to those who need it, so that they can exploit it creatively to add value as a normal part of their work"


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Mar 11, 2008
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One of my favoutite KM definitions because.......
by: Ron Young

There are several reasons why I rate this KM definition highly.

1. It talks about capturing 'critical' knowledge, not every piece of knowledge in the organisation. This implies the identification of the critical knowledge or key knowledge areas for the organisation.

'What knowledge, if it could be better managed, would make a big difference to our organisation?'

2. 'Constant improvement' as a systematic discipline.

3. 'Make it available in the most effective manner to those who need it' implies using the best communications tools and technologies and knowledge profiling.

4. 'Exploit it creatively and add value'. I really like this because it suggests that its not just a case of delivering the best knowledge available, but that the creative human can interpret this and add value'

5. 'As a normal part of their work'. Implies that km is not something extra, but must be embedded into the normal daily work as a better way of working.

Apr 10, 2008
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Some extras on it
by: R. Dalle

(sorry by advance for my english and maybe the wrong choices of vocabulary)

It is such a good definition ! This is a good way to summarize the issues and objectives.

For a longer definition, I would mention that KM is also a way to align the lifecycle of information with the targeted business processes.

Rather than using the word "capabilities", I would have explained the technological and organizational needs.

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