by Khadija Khan
In my view, knowledge management is continuation of values that people carry and through which they connect with each other. It has to be deeply embedded in our conviction.
Learning takes place when an idea or an experience makes an impact on the thinking of a person and is being reflected in the values.
Experiences that touch our heart and soul turn into real learning. The most effective tool for knowledge management, therefore, is an open mind and an open heart.