KM & Customer Centricity

by Santhanam Sireesh

KM is a customer centric activity where all actions are diverted toward acquisition of knowledge assets, their conversion and application into meaningful knowledge artifacts which will result in customer delight & improve the quality of end deliverables.

Comments for KM & Customer Centricity

Average Rating starstarstar

Click here to add your own comments

Mar 28, 2008
Well focused
by: Anonymous

I do like the focus on 'customer centric' and on developing meaningful knowledge assets towards that end.

I like the end result on performing KM to achieve customer delight and improved quality

Click here to add your own comments

Join in and write your own page! It's easy to do. How? Simply click here to return to KM Definitions invite.