KM & Customer Centricity

by Santhanam Sireesh
(INDIA)

KM is a customer centric activity where all actions are diverted toward acquisition of knowledge assets, their conversion and application into meaningful knowledge artifacts which will result in customer delight & improve the quality of end deliverables.

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Mar 28, 2008
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starstarstar 		Well focused
by: Anonymous

I do like the focus on 'customer centric' and on developing meaningful knowledge assets towards that end.

I like the end result on performing KM to achieve customer delight and improved quality

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