Knowledge Management is a systematic approach to enable information and knowledge to grow, flow and create value
Knowledge Management essentially consists three key elements i) growing knowledge assets such as documents, databases etc., ii) make that flow between and among people such as through CoPs, iii) create business value to organisations. We have been relatively better when it comes to growing our knowledge, but face challenges in making it flow among individuals (knowledge is sticky if appropriate incentives and support structures are not in place) and even more challenging to align KM efforts to support business. Ultimately, all KM efforts need to support business goals of organisation, hence the growing and flowing of knowledge need to be focussed to reduce knowledge gaps in key business processes of organsiations.
Gopinathan, Civil Service College, Singapore