Knowledge management (see text)

by Vernon Prior
(Tewantin, Queensland, Australia)

Knowledge management is an integrated, systematic process for identifying, collecting, storing, retrieving, and transforming information and knowledge assets into knowledge that is readily accessible in order to improve the performance of the organisation. The basic tenets of knowledge management are to enhance decision making, foster innovation, build relationships, establish trust, share information, and improve learning. The means for doing so might include apprenticeship schemes and mentoring programmes, briefings and debriefings, bulletin boards, databases, documents, educational and training programmes, knowledge maps, meetings, networks, and visits. Performance improvements may be effected through enhanced learning, problem solving, strategic planning, and decision-making.


My comprehensive glossary of terms used in CI and KM is widely available online, including at the following sites: www.themanager.org, www.markintell.com, www.swisscia.org, www.quantumiii.co.uk, www.quantum3.co.za, www.mindshifts.com.au, www.intellonet.com, www.adler-ls.com, www.scip.org, www.knowledgeboard.com, http://escc.army.mil/index.htm. It is also available from Science and Technology Knowledge Services (STKS) of Thailand, and the Academy of Business Intelligence (Philippines).

Vernon Prior

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