by Lanlan Cruz
(Metro Manila, Philippines)
KM is still relatively new in the Philippines especially in the government sector and in Small and Medium Enterprises (SMEs). My work at the Center for Knowledge Management at the Development Academy of the Philippines (DAP), a government-owned-and- controlled-corporation affiliated to the Asian Productivity Organization (APO), entails promoting KM and assisting organizations in using knowledge to improve their productivity and competitiveness.
My earlier work in the DAP's Productivity and Development Center were on institutionalizing TQM, 5S, Quality Circles, Suggestion Scheme, ISO 9000, and other technologies which we acquired from APO.
I have designed a KM Readiness Check which I tested in the course of technical assistance projects that we have had with a government institution on higher learning, a regional office of our economic planning agency, a non-government organization, and students of the first batch of our Master in Productivity and Quality Management, where KM is one of the major course modules.
I am now working on refining the KM Readiness Check to make it more appropriate for SMEs and also developing a case study on KM for SMEs. I want the case study to be able to depict the concern of those SMEs who already have TQM, which is, what need do they have for KM that TQM is not already doing for them? They want to know how it figures in the House of Quality. Is KM something that needs to be highlighted because it enhances their TQM or is it something that is already mainstreamed in the organization and therefore there is no need to spell it out?