Sarah Dillingham

by Sarah Dillingham
(London, UK)

Knowledge manager with extensive private and public sector experience (E & Y, HM Treasury, PwC, Freshfields).

The people element of the job makes it worthwhile - the key to successful knowledge management is building strong relationships and understanding how people work.

I get great satisfaction in developing strategy rooted in business need, and then implementing it to deliver genuine business benefit.

I also enjoy working with communities - because each one is different.


- KM strategy and implementation – from benchmarking to project delivery (HM Treasury)
- Managed change from hardcopy library to online information centre (PWC Legal)
- Project management of ‘search’ on the Athena KM project (Freshfields)



Knowledge audit; strategy; obtaining senior level buy in; project management and delivery; change management; identify and support communities of practice; policies and processes to support knowledge positive behaviours.


usability; technical understanding around information architecture (e.g. intranets, databases); vendor negotiation and liasion; legal obligatons around information (e.g. data protection; copyright accessibiity)

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