KM Roles and Responsibilities




KM Roles and Responsibilities

To efficiently and effectively implement a KM Strategy and to perform the new KM processes, some new roles and responsibilities are required. These new roles and responsibilities may be absorbed within existing roles and/or they may be created as separate roles, depending on the scope, size and duration of the KM initiative.

Some organisations have created dedicated roles, for example, a ‘Chief Knowledge Officer’ permanently, others have created the role for a few years until KM has become embedded throughout the organisation, as part of its culture, and others have chosen not to introduce these new roles and responsibilities at all. The evidence shows that the most admired and successful KM initiatives have been those where these new focused roles and responsibilities are recognised and performed.

A ‘knowledge worker’ is not so much a new role, although it may be for certain organisations, but is considered to be a recognition of a new responsibility for knowledge management and new personal knowledge management skills that all workers are expected to develop.

The new key roles and responsibilities are:

Chief Knowledge Officer · Able to place KM within a theoretical and historical context · Able to critically appraise KM solutions · Able to manage organisational knowledge effectively, as a strategic asset, to further the organisations objectives · Able to manage organisational knowledge effectively

Knowledge Base Owner · Responsible for conducting the best Knowledge process · Reviews new knowledge nominations (expert)

Knowledge Manager · Aware of the central importance and strategic benefits of KM · Understands the underlying principles, processes, enabling tools and technologies · Aware of the critical success factors, organisational and individual · Able to better manage knowledge effectively at an organisational and team level - Responsible for harvesting knowledge, ideas generated - Responsible for submitting to the Knowledge Base Owner · Able to identify and critically assess the value of knowledge in the organisationAware of how the new communications, collaboration and information technologies effectively support the KM processes, within and between organisations

Knowledge Worker · Able to better manage knowledge effectively at an individual and team level · Able to manage information, time, tasks/processes and goals · Able to better access, filter, analyse, synthesise, accumulate, store, communicate and apply knowledge · Able to better collaborate in a dynamic, virtual team environment · Able to use communication, collaboration and information management technologies effectively to navigate the information and knowledge environment

KM Consultant · Able to conduct change readiness and knowledge sharing risk assessments · Able to audit existing KM processes and intellectual capital · Able to develop KM objectives and strategy to support inter-organisational and international organisation KM processes · Able to educate and coach management and facilitate the change to a knowledge based organisation · Able to understand the creativity and innovation process in terms of team collaboration and organisational KM

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